Effective Date: 12/02/2025

At Plantsmore, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

  • Items must be returned within [7] days of receiving your order.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Certain items, such as perishable goods, gift cards, and custom orders, may not be eligible for returns.

2. Return Process

  • To initiate a return, please contact our customer service team at [Insert Email/Phone] with your order number and reason for return.
  • Once approved, we will provide instructions on how to return the item.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds & Exchanges

  • Once your return is received and inspected, we will notify you about the status of your refund.
  • Approved refunds will be processed within [X] days to the original payment method.
  • Exchanges are subject to product availability.

4. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us within [7] days of delivery.
  • We may request photos of the damaged item for verification.
  • A replacement or full refund will be provided as applicable.

5. Order Cancellation

  • Orders can be canceled within [24] hours of purchase for a full refund.
  • To cancel an order, please contact our customer service team as soon as possible.
  • If the order has already been shipped, it cannot be canceled, but you may initiate a return once received.

Thank you for shopping with Plantsmore!